$45.00 for 5 or more hours
$22.50 for less than 5 hours
Membership not required
$25 Annual registration fee
Elevated Play is our new standard for all daycare and lodging. See our ala carte activities and services to personalize your dog's stay!
|Play Type||Elevated Play||Group Play||Non-Social Play|
|Small Focus Groups|
|Enhanced Human Connection|
$20.00 Monthly Subscription Opens the Door to Many Benefits:
GUARANTEED standing reservations, year-round. Subscriptions automatically renewed, limited availability.
Month-to-month standing reservations, conditional black-out months, no subscription required.
Daycare discount benefit, reservations required, priority on wait lists based on available space.
|Weekly Visits||Monthly Full Day||Monthly Half Day|
|5||$580 ($28/day)||$300 ($14/day)|
|4||$498 ($29.88/day)||$240 ($14.94/day)|
|3||$400 ($31.67/day)||$210 ($15.83/day)|
|2||$288 ($33.50/day)||$154 ($16.75/day)|
|1||$162 ($35.50/day)||$91 ($17.75/day)|
Memberships include daycare discounts and standing reservations for preselected days. Also included are Tail Club Perks! Earn rewards for every dollar you spend! Points can be used for services & activites. members keep an eye out for Monthly Tail Wag bonuses in your email!:
• Lodging discounts (5% - 10%)
• Priority wait list for all services
• Birthday gift and acknowledgement
• 10% training discounts
• Family education
• Healthy Tails warranty
Full Tail Club benefits available at reception
Tails of Hawaii has all kinds of great activities and services for your pet:
Splashing Tails - $12.00
Swimming sessions in the big-kid pool with our swim instructor. Wednesdays and Fridays...splashing fun!
Pet Success Planning
The Pet Success plan is a more focused and individual offering. Customized interactions for dogs that need guidance to overcome social insecurities or negative responses to different circumstances. A daily schedule is created to meet their needs and encourage balance by focusing on areas specific to your dog's confidence levels.
See customer service for details.
Fun Report & Health Update - $2.50
Greetings from your dog to update you during his stay.
Pacifier for Nap Time - $2.50
Kong stuffed with goodies to make nap time fabulous!
Tail End Spruce Up - Prices vary
End-of-day spritzing and blow dry. Starts at $4, based on coat and size of dog.
Proper Tails Training - Prices vary
Basic manners and 1-on-1 training available. Please inquire for pricing.
Have questions about how our services run? Please review the following FAQ's to see if it answers what you're after. If not, just email us!
What vaccines are necessary?
All pets must have veterinary proof of vaccination administration.
Dogs need the following: DA2PPHL(Distemper, Adeno virus, Hepatitis, Parvo, Para-influenza, Leptospirosis )- current on veterinary certificate Bordetella(Canine Cough)- current within the last 6months. Bordetella is usually valid for 1 year, however due to different products potency range we recommend a 6 month boost. Your veterinarian understands your pets health best should he decline a booster we understand! We will ask you to sign a waiver of understanding that eligibility for Healthy Tails Warranty (HTW) will be limited. All vaccines must be administered 10 days before arrival to be eligible for HTW
FVRCP and Feline Leukemia- current on veterinary records Flea & Tick Prevention- Veterinary-grade residual flea and tick prevention must be on board with in the last month. TOH recommends avoiding Frontline as we have experienced multiple reactions to the product.
What's the check in procedure and times of pick up and drop off?
Our busiest times are between 6-8 am and 3- 5:30 pm. If you are checking in or out during these times please give yourself extra time. Checking in usually takes about 10 -15min to process your pets lodging. Please have all medication labeled and meals pre-bagged per meal, add two extra bags incase you are delayed. We feed our guests two times a day if you normally feed only once a day please split the meal into two feedings. We don’t want any pups feeling left out when their friends are eating. Collecting your pet at the end of his stay is usually quick, marking your pets belongings with his name helps a lot. We don’t have control of how busy our lobby gets so please bear with the staff if there is a wait. Pet pick up time is between 8:30 am and 6pm (5:30 on Sundays)
Can you give my pet their medications?
Sure, please bring it in the original packaging. If prescription, please have in labeled bottle with the directions from the veterinarian. TOH will administer up to three medications during feeding times additional doses may be subject to a $2.50 charge per day per medication.
Lets face it waiting sucks! Our lobby does get rather busy at times and wait times are inevitable. We appreciate patience and understanding, our first job is to keep all pets safe and too many pets in a confined area, who are excited to see their families can get hairy.(No pun intended!) Also our staff is well versed in each pets personality, you may arrive first to pick up your pet and another pet gets brought up before yours. The reason may be that we are trying to minimize the risk of a pet reacting to another or your dog may have jumped in the pool right before you came and we need to dry her off.
What is a Healthy Tails Warranty (HTW)?
This is a program that will cover up to $500 of veterinary expenses if your pet should get sick or have an injury during their lodging stay. The cost is built in to your pets stay.
*Exceptions to this coverage are 1) pre-existing health conditions; 2) injury, illness or death resulting from incidents occurring before arrival; 3) injuries sustained from another family pet while boarding or playing together; and 4) gastric dilatation-volvulus (Bloat) 5) Vaccinations must be administered at least 10 days prior to arrival. 6) Pets that have not received Bordetella at least 10 days prior to arrival and show signs of upper respiratory infection will not be covered.
What is the payment and cancellation policy?
Payment is easy if you place a credit card on your profile we will automatically charge you upon picking up your pet. If you prefer not to place a card on file give yourself a little extra time at check in to process your charges. Cancellations or changes on pets visit will require a 72 hour (7 days peak season) notice. We do require a nominal deposit for each booking it helps keep order and predictability in our schedule. Deposits are $40 or 10% of the total of nights charged. Deposits paid on timely cancellations will be retained as credit all others will be forfeited.